Dalth wants to aggregate EHR data from multiple providers, handle urgent care requests in minutes, and give every user (patients, nurses, administrators) a structured, role-aware interface that makes the work of healthcare measurably easier.
SaaS Patient Engagement Platform & EHR Integration – Dalth
Dalth is a patient engagement platform built to bridge the gap between fragmented healthcare data systems and fast, reliable care delivery.
- → 6 people worked
- → 6 user roles
- → 1+ years of work
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Project Details
CLIENTS
Dalth
INDUSTRY
HealthTech / SaaS
SOLUTION
Patient Engagement Platform + EHR Integration
SERVICE
Product Design + Full-Cycle Web Dev
PLATFORM
Web (Vue.js)
SCOPE
Full-Cycle: Design, Dev, QA
DURATION
1+ year
LOCATION
US
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Business Challenge
Dalth came to LITSLINK with a clear goal: build a unified healthcare CRM platform capable of consolidating all patient touchpoints, supporting a clinical team of nurses and physicians, and responding to urgent care requests in real time.
There were three distinct structural challenges:
Multi-role complexity
The platform needed to accommodate six different user types simultaneously (patients, clinicians, nurses, and admin staff), each requiring different permissions, different information layouts, and a fundamentally different workflow experience
Information architecture
Clinical staff don’t have time to learn confusing software. Navigation had to be immediate and predictable after first use. Every hierarchy decision had to earn its place
Urgency at scale
The promise of a telemedicine service-grade response – urgent care assistance in minutes. It’s a technical and UX commitment. The platform had to deliver on it, literally
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Technologies We Used
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Our Solution
LITSLINK’s approach started with structure. We mapped the information architecture across all six user roles – clarifying how permissions, data visibility, and workflow pathways would intersect without creating confusion.
This groundwork is what separates a SaaS platform for patient engagement and EHR integration that actually works in the field from one that looks clean in demos but breaks under real operational load.
Vue.js was the technology choice for Dalth’s web application. As a Vue.js healthcare app, Dalth benefits from its reactive, component-based architecture, which is essential for a platform surfacing live data from multiple EHR sources.
For a healthcare document upload platform handling sensitive records across providers, responsiveness matters both for user experience and operational accuracy.
01
Patients request and track appointments, upload documents, check medical data, and manage contacts from a single interface. The healthcare EHR integration here allows interact directly with its records.
02
Users sign consent forms digitally within the platform. No printing, no scanning, no manual filing. Consent becomes a trackable workflow step.
03
Users review past appointments and join active ones without navigating between screens.
04
Patients initiate urgent care requests via QR code, enabling the platform to route and escalate in minutes.
05
Each user type gets the right data at the right permissions level, with a clean interface that doesn't expose irrelevant complexity.
06
Organization-level visibility into opt-in rates, consent rates, community data, and insurance metrics.
-Scrum Methodology
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Project Journey
This required 1+ years of work by 6 people. The Dalth project was managed using Scrum methodology – chosen for its iterative approach and ability to surface structural issues early. We engineered for stability. But that iterative process is exactly why the final product is so resilient.
Step-by-Step Process
1
Release Planning
- Establish release goal
- Define highest-priority features
- Set probable delivery date & costs
2
Product Backlog
- Prioritised features list
- Desired by the client
- Refined per sprint
3
Sprint Planning
- Review product backlog
- Set sprint goal
- Estimate & commit
4
Sprint · 1–2 Weeks
- Daily Scrum stand-ups
- Team expands backlog
- Continuous integration
5
Sprint Demo
- Client review every sprint
- Feedback loop
- Sprint sign-off
6
Ready Product
- Shippable increment
- Sprint retrospective
- Inspect & adapt
Scrum Process Flow
Healthcare software development doesn’t benefit from big-bang releases. Scrum’s sprint cadence meant the client saw working software regularly and could give feedback before decisions became expensive to reverse.
Inside Each Sprint
Plan
Design
Develop
Test
Review
Daily Scrum
15-min sync every morning
Sprint Review
Demo to stakeholders
Retrospective
Inspect & adapt process
Increment
Shippable product update
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UI/UX Design
Beyond the tech stack, the visual psychology was paramount. The visual system uses Deep Blue (#1F4DAB) as the primary accent (authoritative and trustworthy without being sterile), anchored in Dark Blue (#304057) for depth.
Work Sans as the typeface keeps reading fast; data-rich tables are spacious and scannable; dashboards surface only what's relevant to the logged-in role. Why does that matter? Well, contrast equals accessibility.
The goal was to make this healthcare CRM platform feel like it was built by people who had seen a clinical environment, not just one that had been spec'd by people who heard about one.
That shows up in small decisions:
- The placement of urgent action triggers;
- The visual weight of consent flows;
- The way role-specific dashboards present only what each user type actually needs.
-Timeline
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Five phases, clearly defined
Consulting2 months
Product Design3 months
Product Engineering6 months
Launch1 month
SupportOngoing
Consulting
- Defining clinical roles and permission structure across 6 user types
- Mapping patient journey from urgent care request to resolution
- Risk assessment for EHR data handling and compliance requirements
- Selecting Scrum methodology for iterative feature delivery
Product Design
- Designing role-specific dashboards for patients, nurses, and admins
- Prototyping the QR-based urgent care escalation flow
- Establishing Vue.js as the platform and defining the tech stack
- Assembling a 6-person cross-functional team
Product Engineering
- Building EHR integration with multi-provider data aggregation
- Developing digital consent management and document upload flows
- Implementing 6-role access control and analytics dashboard
- Continuous integration testing across all user role journeys
Launch
- Deploying the web platform with full EHR connectivity
- End-to-end integration and acceptance testing across all roles
- Onboarding clinical staff and validating urgent care response flows
- Verifying HIPAA compliance and data security requirements
Support
- Ongoing maintenance and platform monitoring
- Technical support for clinical staff queries and enhancements
- Feature iteration based on real clinical usage feedback
- Regular updates: performance improvements and new capabilities
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Results
Before
- ✕Patients and clinicians relied on fragmented systems with no unified view of records, appointments, or documents.
- ✕Urgent care escalation was manual and inconsistent, creating dangerous delays at the worst possible moments.
- ✕No dedicated clinical workspace for nurses and clinicians; workflows were improvised around tools not designed for them.
After
- ✔All interactions (scheduling, document uploads, EHR access, urgent care) are consolidated into a single platform, organized by role.
- ✔QR-triggered urgent care routing delivers responses in minutes with a structured, traceable process.
- ✔Six distinct user interfaces, each tailored to the relevant role with appropriate data access, clear permission controls, and a workflow that matches real clinical practice.
The Impact
We delivered an outstanding patient engagement platform that fundamentally changes how care is administered.
Today, Dalth is actively handling urgent care assistance in minutes. It transformed a fragmented care process into a structured, reliable one. Connecting the patient's living room to the clinician's desk proves that good technology feels like an extension of human care.
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2
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